Our Process

How We Work

No surprises. No vague timelines. No ghosting. Here's exactly what happens from the moment you contact us to the day you go live and beyond.

1

Discovery Call

Day 1

We start with a free 30-minute call to understand your business, your current problems, and what you want to achieve. No sales pitch just honest conversation about whether we're the right fit.

  • ✓ We ask about your current workflow and pain points
  • ✓ You tell us your budget and timeline expectations
  • ✓ We confirm if we can help and how
  • ✓ No commitment required on your side
2

Proposal & Scoping

Days 25

After the call, we prepare a clear written proposal. No vague estimates you get a fixed scope, fixed timeline, and a clear price. We explain every line item so you understand exactly what you're paying for.

  • ✓ Written proposal with defined deliverables
  • ✓ Fixed price (no hidden extras)
  • ✓ Realistic timeline with milestones
  • ✓ Payment terms laid out upfront
3

Design & Prototype

Week 12

Before writing a line of code, we design your solution. For web projects this means wireframes and a visual mockup. For software, it means workflow diagrams and a clickable prototype you can test.

  • ✓ Figma wireframes and UI mockups
  • ✓ You review and give feedback we revise until you're happy
  • ✓ Database and system design finalised
  • ✓ Approval before development begins
4

Development

Weeks 26 (varies)

With a locked design, we build. You get regular progress updates not radio silence. We use a private staging environment so you can see and test the real product as it's being built.

  • ✓ Staging environment shared with you from Day 1 of dev
  • ✓ Weekly progress check-ins (Slack, WhatsApp, or email)
  • ✓ No surprises scope changes are discussed before actioned
  • ✓ Code is version-controlled and backed up daily
5

Testing & Handover

Final week

We test everything thoroughly before going live. Then we deploy, train your team, and hand over documentation. You don't go live until you're confident.

  • ✓ Full QA testing across devices and browsers
  • ✓ Staff training session (in-person or video call)
  • ✓ Admin credentials and system documentation
  • ✓ DNS, hosting, and domain setup handled by us
6

Support & Growth

Ongoing

After launch we don't disappear. All projects include 30 days of post-launch support at no extra cost. After that, we offer monthly retainer packages for ongoing maintenance, updates, and new features.

  • ✓ 30-day free post-launch support included
  • ✓ Bug fixes within 24 hours during support period
  • ✓ Optional monthly maintenance retainers
  • ✓ Priority access to new feature development

Common Questions

How long does a typical project take?

A website typically takes 24 weeks. Custom software ranges from 4 to 12 weeks depending on complexity. We give you a specific timeline in the proposal before you commit.

Do you require a deposit?

Yes. We take 50% upfront to start work, and the remaining 50% on delivery. For larger projects we may split payments into three milestones.

What if I need changes after we agree on scope?

Minor changes are usually absorbed. Significant scope changes are quoted and agreed before we build them you'll never get a surprise invoice.

Do you provide hosting?

Yes. We can handle hosting, domain, SSL, and all technical infrastructure. Or we can deploy to your existing servers your choice.

Can I talk to past clients?

Absolutely. If you'd like a reference from a client in your industry, ask us during the discovery call and we'll arrange it.

Ready to start?

The discovery call is free and there's no obligation. Let's see if we're a good fit.

Book a Free Discovery Call